Refund policy.
Plain answers on refunds, reschedules, no-shows, duplicate charges, and what happens if a class is cancelled. If you are not sure where you stand, contact support.
How refunds work
Short version up front. Contact support for your specific situation.
Course Refunds
To request a refund, contact support before the class start time. Eligibility depends on timing and whether the live session has already begun. Once a session has started, a refund may not be available.
Reschedules
Need a different date? Contact support before the class and we will move your registration to another scheduled session when one is available.
No-Shows
If you register but do not attend the live session, the seat was held for you, so a no-show is generally not refundable. Contact support if something unexpected came up.
Duplicate Payments
Charged more than once for the same class? Send both receipts to support and we will refund the duplicate charge.
Cancelled or Rescheduled by BLK
If BLK cancels or reschedules a class, you can move to another session or request a refund — your choice.
How to Request
Email support with your name, the course name or code, and your payment receipt. We will confirm your options and next steps.
Need a refund or reschedule?
Contact support with your course and receipt, and we'll walk you through it.