Certificate done?
Now check the right thing.
This page is for students asking where the hours are, whether the certificate is enough, and what BLK needs to verify a reporting question. It is built to stop the usual transcript panic loop.
BLK can issue certificates and submit rosters. TDI controls transcript posting speed after that provider-side step happens.
Trust Signals
Certificate is not the transcript
The certificate shows completion. The TDI transcript is a separate system record.
Provider-side timing matters
BLK can issue the certificate and submit the roster quickly when the class is completed before cutoff.
TDI timing still exists
Transcript posting can still lag after the provider submits the roster.
Contact provider first
TDI tells students to contact the provider first when completed credits are not yet showing.
Right details speed this up
Course code, completion date, and license number matter more than a vague panic message.
Why This Page Exists
Most transcript stress comes from mixing up three different things.
Completion
You finished the course and met attendance rules.
Certificate
The provider issued the certificate of completion.
Roster submission
The provider submitted the completion to Sircon / TDI.
Transcript posting
The state-side system reflects the completion after processing.
What Students Should Know
What to check before you send a ticket before they panic.
Did you complete the course?
Late arrival, attendance problems, or missing attestation can hold up the paper trail.
Do you have the certificate?
If not, ask for the certificate status first.
Do you have the course details?
Support can move faster with the course code, completion date, name, and license number.
Snapshot
How this process works.
What BLK Can Confirm
- Certificate status
- Course completion status
- Roster submission status if completed before cutoff
- What details are missing from your request
What TDI Controls
- Transcript posting timing
- Renewal system timing
- State-side processing outside provider control
What To Send Us
- Full name
- Email and phone
- Texas license number
- Course code or course name
- Completion date
- Short description of the issue
Before vs After
From confusion to a clean help request.
- Looking at the transcript only and assuming the provider did nothing.
- Sending support a message with no course code, date, or license number.
- Treating the certificate, roster submission, and transcript posting like they are the same step.
- Escalating before checking the provider-side paper trail.
- You know which part of the process is actually missing.
- BLK gets the details needed to verify faster.
- You understand what the provider can confirm and what TDI still controls.
- The request is cleaner if escalation is truly needed later.
Authority
What BLK can fix and what TDI still controls.
Route Guidance
Go to the right next page.
Certificate Status
Use this if you finished class and need to know whether the certificate has been issued.
Reporting Question
Use this if you have the certificate but the transcript is not yet showing the hours.
Certificate Correction
Use this if the certificate needs a name, date, or other factual correction.
Emergency CE
Use this if the deadline is close and your remaining gap is still open.
Support
Use this if you are not sure which type of issue you actually have.
FAQ
Use this if the question is really about how Texas CE rules work, not a missing record.
Student Request Form
Send the reporting request clearly.
Use the exact details below so BLK can verify the request without a long back-and-forth.
FAQ
Questions students ask before they contact support.
I have the certificate. Why are the hours not on my transcript yet?
The certificate and transcript are not the same record. BLK can confirm completion and submission, but TDI posting still varies.
Who should I contact first?
The provider first. TDI tells students to contact the provider if completed credits are not yet showing.
How long do providers have to report completions?
Under TDI guidance and rule references, providers have up to 30 days to report completions.
How long do providers have to issue certificates?
Providers also have up to 30 days to issue certificates, even if BLK may move faster on this page.
What details should I send?
Name, contact info, Texas license number, course code or course name, completion date, and a short description of the problem.
What if my deadline is close?
Use the emergency CE page as well so you are not relying on a standard-timing assumption.
Final CTA
Need reporting help? Send the clean version.
The more precise the request, the faster BLK can verify what happened on the provider side.
TDI Provider No. 235277 · Live webinar delivery · Same-day certificate · Same-day Sircon roster submission when completed before cutoff